Carpet Cleaning FAQs
How much does it cost?
That depends. When you request a quote a MyHome representative will get in touch to make a viewing appointment. He or she will then take a quick look at your carpets and the cleaning required, then provide an on-the-spot quote.
But don’t worry there’s no obligation. You can then have as much time as you want to think about it and get back to us. Once you give us the go-ahead we will schedule a time to visit you to carry out the cleaning.
How do I pay?
It’s easy and convenient. You can pay by credit or debit card (which we treat in the strictest of security and confidentiality at all times) and we debit the amount off your card each after the clean has taken place. We will also provide a full invoice for your records.
How long does each clean take?
Again that depends. We don’t quote on time, we quote on the job. So, you will pay for the best carpet clean possible, irrespective of how long it takes. This gives you peace of mind that we won’t be clock watching and also puts the onus back on MyHome to get the job done properly and efficiently.
Will my carpets end up very wet?
No, the special Dry-Touch cleaning system we use leave your carpets virtually dry and ready to use in less than an hour. What’s more, as the system uses encapsulation technology, you’ll get unparalleled levels of cleaning, without the chemical residues or any harsh smells.
Can I get a quote first?
Yes of course! Either click on our get a quote section and fill in your details or call us today on 13 22 31. We will then book a viewing appointment for your local manager. He or she will then take a quick look at the carpets you require cleaning, and then provide an on-the-spot quote.
How can I trust your cleaners?
Because our interview, training and vetting procedures help ensure our staff are all highly dependable, careful, discreet and trustworthy. This is a high priority of ours and one we take very seriously. We have a reputation as one of the best home cleaning services, as such, we will do everything within our power to keep it that way.
Are they insured?
Yes – fully. Unlike many private cleaners, our staff are all fully insured so in the event of an accident in your home – you can rest assured MyHome will take care of everything.
Are your products environmentally friendly?
MyHome takes its social responsibility seriously and we are always striving to improve our ‘carbon footprint’. As a result, we go as far as possible to use products that don’t impact the environment in a negative way.
All of the MyHome products and services are GECA (Good Environmental Choice Australia) certified, which means they are better for the environment and have a reduced impact on human health. You can find out more information about what GECA certification means here… https://geca.eco/
Does it matter where I live?
We currently service most of greater metropolitan Melbourne some of the suburbs we cover are:
If your suburb isn’t listed here, call us on 13 22 31 and we will let you know if we can service your area.